THIS AGREEMENT GOVERNS YOUR ACQUISITION AND USE OF THE APPBOY SERVICES.
BY USING THE APPBOY SERVICES, YOU ARE AGREEING TO COMPLY WITH THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY. DO NOT USE THE APPBOY SERVICES IF YOU DO NOT AGREE WITH ALL THE TERMS OF THIS AGREEMENT.
“Affiliate” shall mean, with respect to a party, any entity, whether incorporated or not, that directly or indirectly controls, is controlled by, or is under common control with such party or its corporate parent, where “control” (or variants of it) shall mean the direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
“Appboy Code” shall mean the code developed and provided by Appboy to You for use in connection with the Appboy Services, which may include SDK(s) or other similar code developed and provided by Appboy.
“Appboy Services” or “Services” shall mean the specific proprietary software-as-a-service product of Appboy, specified in Your Order Form, including any related Appboy Code and Documentation. Appboy Services exclude any Beta Services.
“Beta Services” shall mean Appboy Services that are not generally available to customers.
“Confidential Information” shall have the meaning set forth in Section 6.
“Customer Application” shall mean Your mobile applications or web domains, as made available to your End Users.
“Customer Data” shall mean all electronic data or information submitted by or on behalf of You to, or collected and processed by, the Appboy Services.
“Data Points” shall refer to a billable unit of use of the Appboy Services, measured by a session start, session end, custom event or purchase recorded, as well as any attribute set on an End User profile. Data and events automatically collected by the Appboy Services including, for example, push tokens, device information, location data and all campaign engagement tracking events, such as email opens and push notification clicks, are not counted as Data Points. For clarity, the setting of an End User’s profile information at one point in time shall count as a single Data Point.
“Documentation” shall mean the online Documentation for the Appboy Services, accessible via https://www.appboy.com, as updated from time to time.
“Dormant User” shall mean an End User who has not recorded a session in a Customer Application nor been messaged or updated by You in the past twelve (12) months.
“End User” shall mean any end user of a Customer Application.
“Inactive User” shall mean any End User who is not reachable by You and who, for the past six (6) months (i) has not recorded a session in a Customer Application, (ii) has not been updated by You, and (iii) has not been Messaged.
“Malicious Code” shall mean viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.
“Message” shall mean any communication with End Users made by or on behalf of You directly or indirectly through the Appboy Services.
“Monthly Active Users or MAUs” shall mean the number of End Users who have recorded a session in a Customer Application or website in the previous thirty (30) days, calculated nightly with a rolling 30-day window as set forth on an Order Form.
“Order Form” shall mean the ordering documents for Your purchases of Services from Appboy that are executed hereunder by the parties from time to time, including any supplements or addenda thereto.
“Personal Information” shall mean any information relating to an identified or identifiable person where such data is submitted to the Appboy Services as Customer Data.
“Restricted Information” shall mean: (i) social security numbers, passport numbers, military numbers, voter numbers, driver’s license numbers, taxpayer numbers, or other government identification numbers; (ii) Protected Health Information (as defined in the U.S. Health Insurance Portability and Accountability Act of 1996 and regulations thereunder, as amended “HIPAA”), or similar information under other comparable laws or regulations; or (iii) financial account numbers (including without limitation, credit or debit card numbers, or any related security codes or passwords, bank account information, or Non-Public Information (as defined in the Gramm-Leach-Bliley Act of 1999, as amended “GLBA”), or similar information under other comparable laws or regulations.
“Start Date” shall mean the date on which Appboy shall make the Appboy Services available to You as set forth in an applicable Order Form.
“Subscription Term” shall mean the subscription period set forth on an applicable Order Form.
“Term” shall have the meaning set forth in Section 10.1.
“Third Party Providers” shall mean a third-party provider whose service or functionality interoperates with the Appboy Services, such as Google, Facebook, Apple, Microsoft or Amazon.
“User” shall mean an individual who is authorized by You to use the Appboy Services, for whom You have ordered the Appboy Services, and to whom You (or Appboy, at Your request) has supplied a user identification and password. Users may include, for example, Your employees, consultants, contractors and agents, and third parties with whom You transacts business.
2.1 Provision of Appboy Services. Appboy shall make the Appboy Services available to You pursuant to this Agreement and all Order Forms during a Subscription Term. Your purchase of Appboy Services is not contingent upon the delivery of any future functionality or features, or dependent on any oral or written public comments made by Appboy regarding future functionality or features. Appboy reserves the right to reclassify an End User as an Inactive User or as Dormant, as applicable, and to archive Customer Data with respect to such End User.
2.2 Your Affiliates. Your Affiliates may purchase and use subscriptions to the Appboy Services subject to the terms of this Agreement by executing Order Forms hereunder. This Agreement shall apply to such Affiliates, and such Affiliates shall be deemed “You” as contemplated herein.
2.3 Riders for Certain Additional Services. If You desire to purchase certain marketing solutions, such as email, as part of the Appboy Services, You acknowledges that certain additional terms and conditions may apply to the provision of such additional services. You must execute an Order Form containing a Rider to this Agreement in connection with the purchase of such additional services.
USE OF THE APPBOY SERVICES
3.1 Appboy Responsibilities. Appboy shall: (a) use commercially reasonable efforts to ensure that the Appboy Services perform in material compliance with the Documentation; (b) use commercially reasonable efforts to make the Appboy Services available 24 hours a day, seven days a week, except for: (i) planned downtime (for which Appboy shall make good faith efforts to give at least twenty-four (24) hours’ notice provided via email or through the Appboy Services and/or by other means, and which Appboy shall schedule to the extent reasonably practicable from 10:00 PM until 7:00 AM, EST); or (ii) any unavailability caused by circumstances beyond Appboy’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Appboy employees), computer, telecommunications, internet service provider, Third-Party Providers, or hosting facility failures or delays involving hardware, software or power systems not within Appboy’s possession or reasonable control, and denial of service attacks; and (c) provide the Appboy Services in accordance with applicable laws and governmental regulations when used according to this Agreement and the Documentation.
3.3 Use Guidelines. You shall use the Appboy Services solely for your internal business purposes as contemplated by this Agreement and shall not: (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Appboy Services available to any third party, including providing directly or indirectly to any third party a time-share or subscription service or to function as a service bureau or application service provider, except as expressly contemplated by this Agreement; (b) publicly disseminate information regarding the performance of the Appboy Services (which is deemed Appboy’s Confidential Information); (c) send via or store within the Appboy Services infringing, obscene, threatening, defamatory, fraudulent, abusive, or otherwise unlawful or tortious material, including material that is harmful to children or violates third party privacy rights; (d) imitate or impersonate another person or his, her or its email or other address or contact information, (e) create false accounts for the purposes of sending unsolicited messages (spam), or (f) send messages to individuals who have asked not to receive future messages from You (opted out); (g) send via, upload to, or store within the Appboy Services any Malicious Code; (h) interfere with or disrupt the integrity or performance of the Appboy Services or the data contained therein; or (i) attempt to gain unauthorized access to the Appboy Services or its related systems or networks. Your or a User’s intentional violation of any of the foregoing, or any use of the Appboy Services by You or Users that in Appboy’s reasonable judgment imminently threatens the security, stability, integrity or availability of the Appboy Services, or otherwise harms other customers or third parties, may result in immediate suspension of the Appboy Services, however Appboy will use commercially reasonable efforts under the circumstances to provide You with an opportunity to correct Your usage prior to any such suspension. Appboy will have no liability for such suspension. However, unless this Agreement has been terminated, Appboy will cooperate with You to restore access to the Appboy Services once it verifies that You have resolved the condition requiring suspension.
3.4 Protection of Customer Data. Appboy will maintain administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of Customer Data. Those safeguards will include, but will not be limited to, measures for preventing access, use modification or disclosure of Customer Data by Appboy personnel except (a) to provide the Services (including the provision of feedback to You concerning your use of the Appboy Services) and prevent or address service or technical problems, (b) as compelled by law in accordance with the Confidentiality section below, or (c) as expressly permitted in writing by You. Appboy takes no responsibility and assumes no liability for any Customer Data other than its express security obligations in this Section, other than for its gross negligence or willful misconduct.
3.5 Legal Requirements.
3.5.1. Restricted Information. The Appboy Services may not be used for any purpose related to establishing an individual’s eligibility for credit, employment or insurance. You shall not submit to the Appboy Services or use the Appboy Services to collect, store or process Restricted Information.
3.5.2 Customer Applications. You shall not knowingly collect Personal Information of children under the age of 13. If the Customer Application is developed, marketed, advertised or directed to children under 13, or if the Customer Application collects Personal Information of children under 13, You represent that it has parental consent to collect such Personal Information of children under 13. In the event that You have not directed any Customer Application to children under 13, if You nonetheless have actual knowledge that any Personal Information of children under 13 has been collected by any Customer Application that uses the Appboy Services, You shall immediately delete such Personal Information from the Appboy Services if You have not obtained all consents as required by applicable law.
3.6 Third-Party Provider Interaction. If applicable, You shall enable the Appboy Services to access Your Third-Party Provider accounts and/or any websites operated by or on behalf of You with respect to which You are using the Appboy Services. Subject to the terms of this Agreement, You acknowledge and agree that Appboy may access, collect, process, and/or store information or content from such Third-Party Provider accounts and/or websites in connection with providing the Appboy Services. Except for Appboy’s obligations with respect to Customer Data under this Agreement, Appboy shall not be responsible or liable for: (i) any content provided by You or Your End Users to any Third-Party Provider or other website, and any content accessed by You, Your End Users, or any third party from any Third-Party Provider or other website, (ii) any interactions or communications between You and/or Your End Users and any third parties through any Third-Party Provider or other websites, or (iii) any transactions relating to a separate agreement or arrangement between You or Your End Users and any Third-Party Provider or website.
FEES & PAYMENT
4.1 Appboy Services Fees. You shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified in an Order Form, (i) fees are based on the Appboy Services purchased and not actual usage; (ii) payment obligations are non-cancelable; (iii) fees paid are non-refundable; and (iv) the Appboy Services purchased cannot be decreased during the relevant Subscription Term.
4.2 Invoicing and Payment. Except as otherwise provided, all fees are quoted and payable in United States dollars. Fees for Services will be invoiced electronically (i) in advance for the Appboy Services; and (ii) monthly in arrears for excess usage, if applicable, and in both cases, in accordance with the applicable Order Form. You shall pay invoices as stated in such Order Form. You are responsible for maintaining complete and accurate billing and contact information within the Appboy Services.
4.3 Overdue Payments. Appboy may impose late fees as contemplated in each Order Form. If Your account is 30 days or more overdue, Appboy may, in addition to any of its other rights or remedies, upon written notice, suspend Your access to the Appboy Services until such amounts are paid in full. If such failure to pay has not been cured within 60 days of the due date, then upon written notice, Appboy may terminate this Agreement and any or all outstanding Order Forms in accordance with the Termination for Cause section below.
4.4 Payment Disputes. Appboy shall not exercise its rights under the “Overdue Payments” section above if You are disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute.
4.5 Taxes. Unless otherwise stated, Appboy’s fees do not include any direct or indirect local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, use, sales or withholding taxes collected by any jurisdiction whatsoever (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchases hereunder, excluding taxes based on Appboy’s net income or property. If Appboy has the legal obligation to pay or collect Taxes for which You are responsible under this Section, the appropriate amount shall be invoiced to and paid by You, unless You provide Appboy with a valid tax exemption certificate authorized by the appropriate taxing authority.
5.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, Appboy reserves all rights, title and interest in and to the Appboy Services, including all related intellectual property rights. No rights are granted to You hereunder other than as expressly set forth herein.
5.2 Restrictions. You shall not (a) modify, copy or create derivative works based on the Appboy Services; (b) frame or mirror any content forming part of the Appboy Services, other than on Your own intranets or otherwise for Your own internal business purposes; (c) reverse engineer the Appboy Services; (d) alter, remove or suppress in any manner any copyright, trademark or other notices displayed by the Services; or (e) access the Appboy Services in order to (i) build a competitive product or service, or (ii) copy any features, functions or graphics of the Appboy Services.
5.3 Customer Data. As between You and Appboy, You exclusively own all rights, title and interest in and to all Customer Data. Notwithstanding the foregoing, You grant to Appboy a worldwide, non-exclusive, royalty-free license to aggregate or compile Customer Data with other data, including the customer data of other Appboy customers, so long as such aggregation or compilation omits any Personal Information or any other data that would enable the identification of You, Your End Users, or any individual, company or organization (“Aggregated Data”), solely to (x) provide the Services, (y) to obtain feedback on and improve the Appboy Services, and (z) to provide consultative and analytical information to our customers generally. Appboy shall have a worldwide, perpetual, royalty-free license to use, modify, distribute and create derivative works based on such Aggregated Data, including all reports, statistics or analyses created or derived therefrom (“Aggregated Data Reports”). Appboy shall own all right, title and interest in and to the Aggregated Data Reports.
5.4 Feedback. If You elects to provide any suggestions, comments, improvements, information, ideas or other feedback relating to the Appboy Services to Appboy (collectively, “Feedback”), You grant to Appboy a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Appboy Services any such Feedback without any obligation, payment, or restriction based on intellectual property rights or otherwise, excluding any of Your Confidential Information contained in the Feedback.
5.5 Improvements and Customizations.
5.5.1 By Appboy. Appboy shall own all rights, title and interest, including all intellectual property rights, in and to any improvements to the Appboy Services or any new programs, upgrades, modifications or enhancements developed by Appboy in connection with providing the Appboy Services to You, even when refinements and improvements result from Your request.
5.5.2 By You. You shall own all rights, title and interest, including all intellectual property rights in and to any customizations, external dashboards, and other functionality that is built in Your systems, but is external to the Appboy Services. For clarity, such customizations may interoperate with the Appboy Services but do not on their own include or in any way incorporate any Appboy Confidential Information or components of the Appboy Services.
5.6 Pre-Existing Intellectual Property. All intellectual property rights owned by either party prior to the Effective Date, or execution of an applicable Order Form, are and will remain the sole and exclusive property of that party (the “Pre-existing IP”). For avoidance of doubt, Pre-existing IP shall also include any intellectual property rights created independently by a party during a Subscription Term.
5.7 Publicity; Trademarks. Neither party may issue press releases or any other public announcement of any kind relating to this Agreement without the other party’s prior written consent; provided, however, that You hereby consent to the use by Appboy of Your name and logo in a published listing of Appboy’s customers, for use in Appboy marketing materials, on Appboy’s website and in connection with presentations, proposals and promotional materials and activities of Appboy.
5.8 Federal Government End Use Provisions. Appboy provides the Appboy Services, including related software and technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Appboy Services include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data-Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not granted under these terms, it must negotiate with Appboy to determine if there are acceptable terms for granting those rights, and a mutually acceptable written addendum specifically granting those rights must be included in any applicable agreement.
6.1 Definition of Confidential Information. As used herein, “Confidential Information” means all confidential and proprietary information of a party (“Disclosing Party”) disclosed to the other party (“Receiving Party”) that (a) if disclosed orally is designated as confidential at the time of disclosure, (b) if disclosed in writing is marked as “Confidential” and/or “Proprietary”, or (c) that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including, without limitation, the terms and conditions of this Agreement (including pricing and other terms reflected in all Order Forms hereunder), the Customer Data, provision of the Services, business and marketing plans, technology and technical information, product designs, and business processes. Notwithstanding the foregoing, each party may disclose the existence and terms of this Agreement, in confidence, to a potential purchaser of or successor to any portion of such party’s business resulting from the reorganization, spin-off, or sale of all or a portion of all of the assets of any business, division, or group of such party. Confidential Information (except for Customer Data) shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) was independently developed by the Receiving Party without breach of any obligation owed to the Disclosing Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.
6.2 Confidentiality. The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) (i) to not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed agreements with the Receiving Party containing protections no less stringent than those herein. Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates and their legal counsel and accountants without the other party’s prior written consent.
6.3 Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.
6.4 Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of the confidentiality obligations set forth herein, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies are inadequate.
WARRANTIES & DISCLAIMERS
7.1 Mutual Warranties. Each party represents and warrants that it has the legal power to enter into this Agreement; that the signatory hereto has the authority to bind the applicable organization; and when executed and delivered, this Agreement will constitute the legal, valid and binding obligation of each party, enforceable in accordance with its terms.
7.2 Appboy Warranties. Appboy represents and warrants that: (a) the functionality of the Appboy Services will not be materially decreased during a Subscription Term; and (b) the overall security of the Appboy Services shall not be materially reduced during a Subscription Term. For any breach of a warranty in this Section 7.2, Your exclusive remedy shall be as provided in the “Termination for Cause” section below.
7.3 Disclaimer. EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPBOY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, AND GUARANTEES WITH RESPECT TO THE SERVICES, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO REPRESENTATION OR OTHER AFFIRMATION OF FACT, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE OF THE SERVICES NOT CONTAINED IN THIS AGREEMENT SHALL BE DEEMED TO BE A WARRANTY BY APPBOY. APPBOY MAKES NO WARRANTY OF ANY KIND TO YOU OR ANY THIRD PARTY WITH RESPECT TO ANY THIRD-PARTY SOFTWARE USED BY YOU IN CONNECTION WITH THE APPBOY SERVICES. APPBOY WILL NOT BE RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY RESTRICTED INFORMATION RECEIVED FROM YOU IN BREACH OF THIS AGREEMENT.
8.1 Indemnification by Appboy. Appboy shall defend, and subject to Section 9.1 below, hold You harmless against any claims, demands, suits or proceedings (“Claims”) made or brought against You by a third party, and will indemnify You from any damage, costs (including reasonable attorneys’ fees), or judgments finally awarded against You incurred in connection with a Claim alleging (a) that Your use of the Appboy Services within the scope of this Agreement infringes the intellectual property rights of such third party, (b) a breach by Appboy of its confidentiality obligations under Section 6 hereof; or (c) gross negligence or willful misconduct by Appboy; provided, however, that Appboy shall have no such indemnification obligation under subsection (a) above to the extent such infringement: (i) relates to use of the Appboy Services in combination with other software, data products, processes or materials not provided by Appboy and the infringement would not have occurred but for the combination; (ii) arises from or relates to modifications to the Appboy Services not made or authorized by Appboy; or (iii) where You continue the activity or use constituting or contributing to the infringement after a written request by Appboy to cease such use or activity. If Appboy receives information about an infringement claim related to the Appboy Services, Appboy may in its discretion and at no cost to You (i) modify the Appboy Services so that they no longer infringe, without breaching Appboy’s warranties under “Appboy Warranties” above, (ii) obtain a license for Your continued use of the Appboy Services in accordance with this Agreement, or (iii) terminate Your subscriptions for the Appboy Services upon 30 days’ written notice and refund to You any prepaid fees covering the remainder of the term of the terminated subscriptions. Appboy shall have no obligation to indemnify You to the extent any Claim arises from Your use of any Third Party Provider’s platform or services or Your use of the Appboy Sevices in breach of this Agreement.
8.2 By You. You shall defend, and subject to Section 9.1 below, hold Appboy harmless against any Claims made or brought against Appboy by a third party, and will indemnify Appboy from any damage, costs (including reasonable attorneys’ fees), or judgments finally awarded against Appboy incurred in connection with a Claim alleging (a) violation of applicable law arising from Your use of the Appboy Services in breach of this Agreement; (b) that Customer Data infringes the intellectual property rights of a third party; (c) a breach by You of Your confidentiality obligations under Section 6 hereof, or (d) Your gross negligence or willful misconduct.
8.3 Procedure. As an express condition to the indemnifying party’s obligation under this Section 8, the party seeking indemnification must: (a) promptly notify the indemnifying party in writing of the applicable Claim for which indemnification is sought; (b) give the indemnifying party sole control of the defense and settlement of the Claim (except that the indemnifying party may not settle a Claim unless it unconditionally releases the indemnified party of all liability); and (c) provide the indemnifying party with all non-monetary assistance, information and authority reasonably required for the defense and settlement of such Claim.
8.4 Exclusive Remedy. This “Mutual Indemnification” section states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of third party claim described in this section.
LIMITATION OF LIABILITY
9.1 Limitation of Liability. NEITHER PARTY’S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE TWELVE MONTHS PRECEDING THE INCIDENT GIVING RISE TO LIABILITY, PROVIDED THAT IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS HEREUNDER.
9.2 Exceptions. NOTWITHSTANDING THE FOREGOING, LIABILITIES ARISING FROM THE PARTIES’ INDEMNIFICATION OBLIGATIONS FOR THE FOLLOWING THIRD PARTY CLAIMS SHALL BE UNCAPPED:
(A) LIABILITIES ARISING FROM A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; AND
(B) LIABILITIES ARISING FROM ALLEGATIONS OF INTELLECTUAL PROPERTY INFRINGEMENT.
9.3 Exclusion of Indirect Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR COVER DAMAGES OF ANY KIND OR NATURE HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
TERM & TERMINATION
10.1 Term of Agreement. This Agreement commences on the Effective Date and continues until all Order Forms entered into hereunder have terminated or expired pursuant to the terms hereof.
10.2 Term of Subscriptions. Subscriptions to the Appboy Services commence on the Start Date and continue for the Subscription Term specified in the applicable Order Form. Unless otherwise set forth in an Order Form, subscriptions shall automatically renew for additional periods of one year, unless either party gives the other notice of non-renewal at least 30 days prior to the end of the relevant Subscription Term. Appboy reserves the right to increase the fees on renewal by giving You at least sixty (60) days’ notice of such price increase; provided, however, that any such price increase shall not exceed 7% above the price that was in effect for the same products and services in the immediately preceding term.
10.3 Termination for Cause. A party may terminate this Agreement for cause: (a) upon 30 days’ written notice of a material breach to the other party if such breach remains uncured at the expiration of such period; or (b) immediately if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors. Upon any termination for cause by You, Appboy shall refund to You any prepaid fees covering the remainder of the Subscription Term after the date of termination. Termination for cause by You shall not relieve You of the obligation to pay any fees accrued or payable to Appboy prior to the effective date of termination. Upon any termination for cause by Appboy, You shall remain obligated to pay all fees owed for the remainder of the Subscription Term, all of which fees shall become immediately due and payable in full.
10.4 Effect of Termination. Following the termination or expiration of this Agreement, Appboy shall terminate provision of the Appboy Services to You, and You shall have 30 days to access Your account and download/export Customer Data. Upon expiration of such 30-day period, Appboy shall convert Your account to an inactive status. Appboy shall have no obligation to maintain any Customer Data after 60 days and shall securely overwrite or delete Customer Data 90 days following any such termination.
10.5 Surviving Provisions. Section 1 and Sections 6 through 11 shall survive any termination or expiration of this Agreement.
11.1 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
11.2 No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.
11.3 Beta Services. From time to time, Appboy may invite You to try Beta Services. You may accept or decline any such trial in Your sole discretion. Beta Services will be clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation or by a description of similar import. Beta Services are for evaluation purposes and not for production use, are not considered “Appboy Services” under this Agreement, are not supported, and may be subject to additional terms. Unless otherwise stated, any Beta Services trial period will expire upon the earlier of one year from the trial start date or the date that a version of the Beta Services becomes generally available. Appboy may discontinue Beta Services at any time in its sole discretion and may never make them generally available. Appboy shall have no liability for any harm or damage arising out of or in connection with a Beta Service.
11.4 Export Compliance. The Services and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. You and Appboy each represent that it is not named on any U.S. government denied-party list. You shall not, and shall not permit any User to, access or use any Service in a U.S.-embargoed country (currently Cuba, Iran, North Korea, Sudan or Syria) or in violation of any U.S. export law or regulation.
11.5 Anti-Corruption. You have not received or been offered any illegal or improper bribe, kickback, payment, gift or thing of value from an Appboy employee or agent in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If You learn of any violation of the above restrictions, You will use reasonable efforts to promptly notify Appboy’s Legal Department at email@example.com(mailto:firstname.lastname@example.org).
11.6 Notices. All notices under this Agreement shall be in writing and shall be deemed to have been given upon: (a) personal delivery; (b) the second business day after mailing; (c) the second business day after sending by confirmed facsimile; or (d) except for notices of termination or an indemnifiable claim (“Legal Notices”), the day of sending by email. Legal Notices shall be identified as Legal Notices. Notices to Appboy shall be addressed to the attention of its General Counsel. Notices to You shall be addressed to Your signatory of this Agreement unless otherwise designated below.
11.7 Waiver and Cumulative Remedies. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.
11.8 Severability. Any provision of this Agreement which is prohibited and unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability of such provisions in any other jurisdiction.
11.9 Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld, conditioned or delayed). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. Any attempt by a party to assign its rights or obligations under this Agreement in breach of this Section shall be void and of no effect. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.
11.10 Governing Law. This Agreement shall be governed exclusively by the internal laws of the State of New York, without regard to its conflicts of laws rules. The state and federal courts located in the State of New York, District of Manhattan, New York City, shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each party consents to the exclusive jurisdiction of such courts. Each party also waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.
11.11 Entire Agreement. This Agreement is the entire agreement between the parties regarding Your use of the Services, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted. The parties agree that any term or condition stated in Your purchase order or in any other of Your order documentation (excluding Order Forms and Statements of Work) is void. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) any exhibit, schedule or addendum to this Agreement, (3) the body of this Agreement, and (4) the Documentation. The language used in this Agreement shall be deemed to be language chosen by both parties hereto to express their mutual intent, and no rule of strict construction against either party shall apply to rights granted herein or to any term of condition of this Agreement.
What Information Does Appboy Collect?
Appboy collects information through use of Developer Applications, including:
Device Information - We collect information about devices running Developer Applications, including platform, a unique Appboy-generated ID, OS version, IP address, carrier information, and a country code.
Application Usage Information - We collect information about how Developer Applications are used, such as the frequency and duration of usage.
Personally Identifiable Information - We may collect personally identifiable information shared with Developer Applications. We may also collect personally identifiable information from third parties used for authentication, such as when a user logs in to a Developer Application using a Facebook account, and from third party partners such as Facebook, Twitter, and Klout. Personally identifiable information collected may include information like name, email address, location, gender, interests, device, app usage, user ID, and contact information.
Does Appboy Collect Real Time Location Information?
Appboy may collect device location information if location services are enabled for any Developer Applications on the device. We use location information to provide Developers with information about the use of their Developer Applications. See the “Opt-Out” section below for details on limiting the collection of location information.
How Does Appboy Use Information Collected from You?
Appboy Internal Use - We use information we collect to provide partner Developers with information about usage of Developer Applications that integrate the Appboy Service.
Third Parties - We will share information we collect with third parties only in ways described in this privacy statement.
We may disclose information we collect :
to third parties as required by law, such as to comply with a subpoena or similar legal process;
to third parties as we deem necessary, based on our good faith belief, (i) to protect our rights, user safety or the safety of others, (ii) to investigate fraud, or (iii) to respond to a government request;
to trusted services providers who work on our behalf, who do not have an independent use of the information we disclose to them, and who have agreed to adhere to the rules set forth in the privacy statement;
to third parties in conjunction with a merger, acquisition or sale of Appboy. If Appboy is involved in a merger, acquisition, or sale of all or a portion of its assets, affected users will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices users may have regarding this information;
to Developers in the form of aggregated, anonymous data about the way Developer Applications are used so that Developers can improve their respective Developer Applications.
We use information about you collected from third party partners in compliance with the terms set forth by those third parties.
Automatic Data Collection
We automatically collect information about how Developer Applications are used, such as the frequency and duration of usage. This includes details about mobile devices, such as a unique Appboy-generated ID for the mobile device. We share anonymous information about use of their respective Developer Applications with Developers, including which Developer Applications users have downloaded and the way those Developer Applications are used, which facilitates improvements to Developer Applications.
You may opt out of the collection of location information by turning off location services for Developer Applications on your mobile device. You may opt out of the collection of personally identifiable information by not providing that information to Developer Applications. You can prevent collection of personally identifiable information from third parties such as Facebook or Twitter by not logging in to Developer Applications using your Facebook or Twitter account.
You can prevent collection of all information by uninstalling Developer Applications that integrate the Appboy Service.
If you have any questions or need assistance, feel free to email email@example.com.
Data Retention Policy, Managing Your Information
Appboy will retain information collected throughout the life of each user’s use of Developer Applications except where prohibited by law. If you would like us to delete User Information and Automatically Collected information associated with your record, please contact us at firstname.lastname@example.org. We will keep anonymous information and may need to retain some identifying information to ensure that your request continues to be honored. Your information will be deleted from our active database but may remain in our archives. If we are required to maintain certain information about you, we will comply with your deletion request after fulfilling any legal requirements.
U.S.-EU Safe Harbor Compliance
Appboy complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Appboy has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Appboy’s certification, please visit http://www.export.gov/safeharbor/
The independent resource mechanism for Safe Harbor-related dispute resolution is the EU Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC). Appboy agrees to cooperate and comply with the EU Data Protection Authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) to investigate unresolved complaints.
Appboy does not knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such information from our files within a reasonable period of time.
We are concerned about safeguarding the confidentiality of user information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees who need to know that information in order to operate, develop or improve our Services.
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